Service & Support

Medica Pacifica PTE Limited offers comprehensive and wide range of services to support our clients and their operations.

What sets us apart

For over a decade, Medica Pacifica has been a trusted partner to healthcare providers, laboratories, government agencies, and research institutions throughout Fiji and the Pacific region. Our commitment to quality, reliability, and customer satisfaction has established us as a leading supplier of medical, laboratory, and scientific products.

01
Local Expertise, Regional Reach
As Fiji's first 100% locally owned clinical, laboratory, and medical supplies company, we understand the unique challenges and requirements of healthcare delivery in the Pacific.
02
Comprehensive Product Portfolio
We offer an extensive range of medical equipment, laboratory instruments, diagnostic solutions, consumables, and healthcare supplies sourced from globally recognized manufacturers.
03
Reliable Procurement Solutions
Our procurement processes are designed to deliver the right products, in the right quantities, at the right time and location, while ensuring maximum value and cost-effectiveness.
04
Quality Assured
Our ISO 9001:2015 certified Quality Management System ensures consistent service delivery and adherence to the highest standards of quality, compliance, and customer care.
05
Technical Support and Service Excellence
Beyond supplying products, we provide installation, maintenance, technical support, and after-sales service to help customers maximize the performance and lifespan of their equipment.
06
Strong Inventory and Distribution Network
With dedicated warehousing and logistics capabilities, we maintain efficient stock management and reliable distribution throughout Fiji and the wider Pacific region.
07
Customer-Focused Approach
Our experienced and knowledgeable team works closely with customers to understand their needs and provide tailored solutions that support better healthcare outcomes.
08
Training You Can Rely On
Our in-house training facility and CE-approved programmes, delivered onsite or online, give your team the skills and confidence to operate and maintain equipment safely.
09
Repairs On-Site or In Our Workshop
Our certified service engineers repair equipment at your facility or in our fully equipped workshops, keeping downtime short and equipment performing at its best.

At Medica Pacifica, we are committed to delivering dependable products, professional service, and innovative solutions that help healthcare and laboratory professionals perform at their best.

Core Services

At Medica Pacifica, we recognize that reliable technical support is essential to maintaining the performance and longevity of medical and laboratory equipment. Our team of highly skilled Biomedical Engineers and Application Specialists possesses extensive expertise across mechanical systems, electrical and electronic engineering, component-level repairs, software implementation, and application support.

Combining technical knowledge with hands-on industry experience, our specialists provide comprehensive after-sales support for all equipment supplied by Medica Pacifica. Our services include installation and commissioning, preventive maintenance, troubleshooting, repairs, calibration, software configuration, user training, and ongoing technical assistance.

Through our commitment to service excellence, we help customers maximize equipment uptime, improve operational efficiency, extend asset lifespan, and ensure the delivery of safe and reliable healthcare services throughout Fiji and the Pacific region.

Installation, Education & Training

Our commitment to customer support extends well beyond the delivery of equipment. Following procurement, our experienced Biomedical Engineers and Application Specialists oversee the seamless installation, commissioning, and operational setup of your medical and laboratory equipment.

We provide comprehensive user education and hands-on training to ensure healthcare professionals and technical staff are fully equipped to operate and maintain their systems safely and effectively. Our team also delivers ongoing technical support, preventive maintenance, and application assistance to maximize equipment performance and longevity.

Through a structured and professional handover process, we ensure a smooth transition from installation to daily operation, giving our customers the knowledge, confidence, and support needed to achieve optimal outcomes from their investment.

Proactive Staff Education & Training

We believe that effective training is essential to maximizing the performance, safety, and lifespan of medical and laboratory equipment. Our team of experienced engineers and application specialists provides Continuing Education (CE)-approved training programs designed to meet the needs of both small teams and large organizations.

We offer flexible onsite and online training solutions tailored to your operational requirements, ensuring that staff receive the knowledge and practical skills needed to confidently operate and maintain equipment. Our training programs can be scheduled at your convenience, providing ongoing support whenever it is needed.

By investing in proactive education and user competency, our training initiatives help prevent avoidable equipment damage, reduce operational downtime, improve user confidence, and minimize maintenance and repair costs. Whether delivered remotely or in person, our goal is to empower your team with the expertise required to achieve optimal performance and long-term value from your equipment investment.

Preventive Maintenance & Repair

Reliable equipment performance is critical to delivering safe and effective patient care. Our preventive maintenance programs are designed to ensure that medical and laboratory equipment remains in optimal working condition, operates efficiently, and complies with recognized performance and calibration standards.

Using established procedures and industry best practices, our qualified Biomedical Engineers conduct routine inspections, testing, calibration, and performance verification to ensure the accuracy, reliability, and functionality of equipment. This proactive approach helps minimize unexpected failures, reduce downtime, extend equipment lifespan, and support positive patient outcomes.

To meet the diverse needs of our customers, we offer two convenient repair service options:

Field Repair Service: Our experienced technicians can travel directly to your facility to diagnose and repair equipment on-site. This service minimizes operational disruptions, reduces equipment downtime, and provides a rapid response to critical service requirements.

Workshop Repair Service: For more extensive repairs and technical assessments, equipment can be serviced at our fully equipped workshop facilities. Our engineers perform comprehensive diagnostics, repairs, calibration, and performance testing to restore equipment to optimal operating condition before returning it to service.

Supported by our skilled technical team and commitment to quality service, we provide dependable maintenance and repair solutions that help healthcare facilities maximize equipment availability, reliability, and long-term value.

Safety Cabinet Installation, User Training & Re-certification

Maintaining the safety, performance, and regulatory compliance of Biosafety Cabinets (BSCs), Laminar Flow Cabinets (LFCs), and Fume Hoods is critical to protecting personnel, samples, products, and the surrounding environment. Medica Pacifica provides comprehensive installation, certification, re-certification, validation, maintenance, and user training services to ensure these systems operate at peak performance.

Our fully qualified and certified service engineers perform all required inspections, testing, decontamination, preventive maintenance, and re-certification procedures in accordance with manufacturer specifications and internationally recognized standards, including NSF/ANSI 49 and EN 12469. These assessments verify the operational integrity, airflow performance, filtration efficiency, and containment capabilities of each cabinet, ensuring continued compliance and safe operation.

Effective use of Biosafety Cabinets and Laminar Flow Cabinets requires more than routine maintenance. It demands a thorough understanding of airflow dynamics, contamination control principles, operational procedures, and best laboratory practices. To support this, we provide comprehensive user training programs designed to equip laboratory personnel with the knowledge and practical skills required to operate equipment safely, efficiently, and in accordance with regulatory guidelines.

Through a combination of professional certification services, preventive maintenance, and hands-on user education, we help laboratories reduce contamination risks, maintain compliance, extend equipment lifespan, and ensure the highest standards of laboratory safety and performance.

For effective decontamination processes , we utilize a combination of Formaldehyde and Ammonia hydrogen bicarbonate.

Furthermore, we conduct meticulous assessments to identify and understand the materials present within the Biosafety Cabinet (BSC).

By tailoring our approach to the unique composition of each BSC, we guarantee thorough and effective decontamination results.

Our certification and validation services include comprehensive testing and performance verification to ensure compliance with applicable standards and manufacturer specifications.

Site Installation Assessment and Environmental Evaluation
Inflow Velocity Testing
Downflow Velocity Testing
HEPA/ULPA Filter Integrity (Leakage) Testing
Airflow Smoke Pattern Visualization Testing
Airborne Particle Count Testing
Light Intensity Measurement
Noise Level Measurement
Electrical Safety Testing and Verification

These assessments confirm the safety, performance, containment integrity, and operational compliance of Biosafety Cabinets, Laminar Flow Cabinets, and Fume Hoods, ensuring continued protection of personnel, products, and the laboratory environment.

Specialists offer comprehensive after- sales support for all the equipment we supply.

01
A dynamic team of skilled and qualified engineers that approach any equipment we supply with a high level of expertise.
02
Our Service Engineers possess a strong knowledge base that ranges from mechanical skills, to electrical/ electronics (including component level repair), through to software implementation and application.
03
They are customer focused, and seek to support the customer as well as the product.
04
We ensure that our Service Engineer's fundamental and application skills are continually being expanded through manufacturers' factory training which covers a wide range of technical equipment.
05
These skills enable our engineers to approach any piece of equipment we supply with a high level of diagnostic expertise.
06
Additionally, we boast an in-house training facility.

Equipment installation and commissioning
Preventive maintenance and technical support
Product demonstrations and user training
After-sales service and customer support
Relocation - Installation and of equipment
Updates - software and calibration

To ensure efficient inventory management and reliable product availability, we operate three strategically located storage facilities, two in Suva and one in Lautoka. These facilities support both domestic supply requirements and regional distribution across the South Pacific.

Our dedicated warehouse and logistics team works closely with Fiji Customs and freight partners to facilitate the timely clearance, handling, and delivery of orders, ensuring a seamless supply chain from procurement to end-user delivery.

In addition to our distribution capabilities, Medica Pacifica offers an in-house training facility where customers can receive product demonstrations, technical training, and educational support to maximize the effective use of medical and laboratory equipment.

The Company has a large warehouse at 18 Disraeli Road, Suva to hold stock for Fiji and regional supply and has in-house training facility.