1.Introduction
At Medica Pacifica Pte Limited (“Medica Pacifica,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that personal and business information shared with us is handled responsibly, securely, and confidentially.
This Privacy Policy explains how we collect, use, store, and protect information when you browse our website, explore our product catalogue, submit a Request a Quote form, or contact our team.
2.Information We Collect
When you interact with our website, we may collect the following information:
- Contact Information:
- Full name, email address, telephone number, and job title.
- Organisation Details:
- Company or institution name, location, and business contact details.
- Quotation Enquiries:
- Product names, quantities, specifications, delivery requirements, and additional information submitted through our Request a Quote form.
- Communication Records:
- Messages, enquiries, and correspondence with our team.
- Website Usage Information:
- Browser type, IP address, device information, and website activity, where collected through website technologies.
We collect only information reasonably necessary to respond to enquiries and provide our products and services.
3.How We Use Your Information
Information collected through our website may be used to:
- Respond to product enquiries and quotation requests.
- Prepare and provide product quotations and technical information.
- Communicate regarding product availability, specifications, pricing, and delivery arrangements.
- Provide customer service and technical assistance.
- Maintain business communication and enquiry records.
- Improve our website, product catalogue, and customer experience.
- Comply with applicable legal and regulatory obligations.
We do not use your personal information for unrelated purposes without an appropriate lawful basis.
4.Request a Quote Submissions
When you submit a Request a Quote form, the information provided is used to review your requirements and prepare an appropriate response.
Your enquiry may be shared internally with authorised Medica Pacifica personnel or, where necessary, with relevant manufacturers and suppliers to confirm product specifications, availability, or pricing.
Submitting a quotation request does not constitute a purchase or create a payment obligation.
5.Information Sharing
Medica Pacifica does not sell or rent your personal information.
We may share relevant information with trusted manufacturers, suppliers, logistics providers, and technical partners where reasonably necessary to respond to your enquiry or provide requested services.
Information may also be disclosed where required by applicable law or regulatory authorities.
6.Data Security
We implement reasonable organisational and technical safeguards to protect personal information from unauthorised access, loss, misuse, or disclosure.
Access to customer and quotation information is restricted to authorised personnel and relevant service providers.
Although we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.
8.Data Retention
We retain enquiry and contact information only for as long as reasonably necessary for customer communication, quotation management, business recordkeeping, and applicable legal requirements.
Information that is no longer required will be securely deleted or anonymised where appropriate.
9.Your Privacy Rights
Subject to applicable laws, you may contact us to request access to, correction of, or deletion of personal information we hold about you.
You may also contact us if you have concerns regarding how your information has been collected, used, or stored.
10.Third-Party Links
Our website may contain links to manufacturers, suppliers, or external websites.
Medica Pacifica is not responsible for the content, security, or privacy practices of third-party websites.
We encourage visitors to review their respective privacy policies.
11.International Information Sharing
As Medica Pacifica works with international manufacturers and suppliers, relevant enquiry information may be shared with authorised overseas partners where necessary to respond to product requests.
We take reasonable steps to ensure that information shared internationally is handled securely and appropriately.
12.Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our website, business operations, or applicable requirements.
Updates will be published on this page with the revised date.
13.Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
- Medica Pacifica Pte Limited
- Location:
- 18 Disraeli Road, Suva, Fiji.
- Email:
- medica@connect.com.fj
- Telephone:
- +679 331 0865
Last Updated: 14 Oct 2026